Help Center • Knowledge Base
Frequently Asked Questions
Everything you need to know about asset licensing, commercial usage rights, download tokens, and software compatibility.
general
What file formats are included?
Each product listing specifies the included file formats. Common formats include ZIP, PSD, AI, AEP, PRPROJ, LUT, PNG, and more. Check the product details for specific format information.
general
Can I use the assets for commercial projects?
Yes! All purchased assets come with a commercial license that allows you to use them in both personal and commercial projects. Please review our license terms for specific usage rights.
general
How do downloads work?
After completing your purchase, you will get immediate access to download your files from your dashboard. Downloads are available as long as your account is active.
general
Do you offer refunds?
No. Due to the digital and irrevocable nature of our products (instant file downloads, templates, presets, LUTs, and course masterclasses), all sales are strictly final and non-refundable once access or download links are generated. Please review product previews, specifications, and software compatibility thoroughly before purchasing. If you experience any technical difficulties with a file, our support team is available 24/7 to assist you.
general
Are free assets really free?
Absolutely! Our free assets are completely free to download and use. Some free assets require creating a free account to access.
general
Can I request a custom asset?
Yes! Contact us through our support system with your requirements, and we will see if we can help you or connect you with one of our creators.
Still have questions?
Our support team is active 24/7 to help you with downloads, license transfers, or order assistance.
