Refund & Cancellation Policy

This Refund & Cancellation Policy governs all purchases made on Nexaura Academy (the "Platform", "Website"), operated by Nexaura Studios ("Entity", "we", "us", or "our"), having its registered physical address at Adaspur, Cuttack, Odisha 754011, India.

By placing an order on our platform or completing checkout via Razorpay, you explicitly acknowledge and agree to the terms outlined in this document.

1. Whether Refunds Are Available: Strict No-Refund Policy

Refunds are NOT available. All sales on Nexaura Academy are executed on a strict ALL SALES ARE FINAL basis.

Unlike physical goods that can be returned in original packaging, digital items (such as video editing packs, LUT files, software presets, and streaming course lectures) cannot be returned, reclaimed, deactivated, or physically inspected post-sale. Once you complete your transaction, you receive instant, irrevocable access to our cloud storage repositories, source files, and streaming content. For this reason, Nexaura Studios does not offer refunds under any standard circumstances.

2. Refund Eligibility: No Eligibility for Digital Assets & Courses

Customers are NOT eligible for refunds once a transaction is finalized.

To ensure complete confidence and transparency prior to purchasing, we provide comprehensive documentation on every product page:

• Interactive Visual Previews: Real-time before-and-after comparison sliders, sample video walkthroughs, and audio demos.
• Software & Version Requirements: Exact software versions clearly stated (e.g., Adobe Premiere Pro CC 2022+, DaVinci Resolve 18+, Final Cut Pro X, After Effects, Adobe Lightroom).
• File Format Specifications: Detailed listings of included file extensions (e.g., .CUBE, .MOGRT, .XMP, .WAV 24-bit/48kHz).
• Installation Guides: Clear PDF guides and video tutorials included in every download bundle.

It is the customer's sole responsibility to verify software compatibility, hardware specifications, and system requirements prior to placing an order.

3. Refund Window: No Refund Window (0 Days)

There is NO refund window (0 days). Nexaura Academy does not offer a 7-day, 14-day, or 30-day trial or evaluation period.

Because asset access and streaming permissions are unlocked simultaneously with payment verification, the transaction is completely consumed and finalized at the exact moment of order placement.

4. Cancellation Process & Policy

The cancellation protocol for Nexaura Academy is structured as follows:

• Digital Asset Orders: Because fulfillment and token generation are 100% automated upon checkout, orders cannot be cancelled once payment has been captured by the payment gateway.
• Before Payment Submission: You may cancel or abandon your purchase at any time prior to submitting payment on the Razorpay checkout screen by simply closing the modal or leaving the page. No charges will be incurred.
• Recurring Subscriptions (Not Applicable): Nexaura Academy does not charge recurring or automatic renewal subscription fees. All assets and courses are sold as one-time purchases granting lifetime access. Consequently, cancellation of future subscription billing cycles is not applicable.

5. Situations Where Refunds Are NOT Provided (Exhaustive List)

To prevent frivolous disputes and clarify expectations, refunds will NEVER be granted in any of the following situations:

• Change of Mind: You decide you no longer want, need, or like the purchased asset or course after checkout.
• Accidental Purchases: Claims that an item was purchased by mistake (e.g., "I clicked the wrong button" or "My child ordered it without permission").
• Lack of Technical Skills: Unfamiliarity with video editing software, color grading, keyframing, motion design tools, or difficulty unzipping downloaded archives.
• Software Incompatibility: Purchasing an item without verifying that your editing software or version supports the stated file formats (e.g., attempting to load Premiere Pro MOGRT files in Final Cut Pro).
• Hardware or System Limitations: Inadequate computer hardware, insufficient RAM, slow internet download speeds, or attempting to install desktop presets on an unsupported mobile device.
• Downloaded Files or Streamed Lessons: Any asset where the download link was generated or course where video lectures were unlocked.
• Subjective Artistic Preferences: Disliking the visual aesthetic, color palette, pacing, or audio style of an asset (e.g., "The LUT looks different on my camera profile").
• Financial Regret: Buyer's remorse or personal financial constraints arising after placing an order.

6. Supported Exceptions & Processing Time

While standard refunds are strictly unavailable, our customer care team will review and resolve the following genuine technical anomalies:

Processing Time for Exception Inquiries

• Support Acknowledgment: Inquiries sent to contact@nexaurastudios.com are acknowledged within 24 hours.
• Verification Turnaround: Technical review of transaction logs and download telemetry is completed within 24 to 48 business hours.
• Gateway Reversal Window: In the rare event that a duplicate charge reversal is approved, the refund is dispatched via Razorpay back to your original payment method (Bank Account, UPI, or Credit/Debit Card). Depending on your financial institution, funds typically reflect in your account within 5 to 7 business days.

7. Chargebacks & Payment Disputes (Zero Tolerance)

Initiating a fraudulent payment dispute or chargeback with your bank or credit card provider without contacting our support team first is a material violation of our Terms of Service.

In the event of an unjustified chargeback:

• Your Nexaura Academy user account will be permanently terminated and blacklisted.
• All commercial licensing rights granted for previously purchased assets will be immediately revoked, rendering any continued public or commercial use of those assets an act of copyright infringement.
• We reserve the right to submit verified transaction logs, IP access history, download timestamps, and signed terms acceptance records to the payment processor and legal authorities.

8. Contact & Support Inquiries

If you experience technical issues downloading an asset, accessing your course, or unzipping a file bundle, our priority technical assistance desk is available to assist you:

Last Updated & Effective: September 20, 2026. Published by Nexaura Studios.